Unisex Lace-Up Sneakers with Knitted Mesh Upper – Lightweight, Breathable & Non-Slip Sneakers

At Rankara, we are committed to ensuring a seamless and efficient shipping experience for our customers, guaranteeing that your sneaker essentials arrive promptly and in perfect condition. Here's everything you need to know about our

Shipping Policy:

Order Processing Time: We strive to process and dispatch your orders swiftly within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously handles each item to ensure secure packaging and expedited shipment.

Shipping Options:

• Standard Shipping: Enjoy our standard shipping method, which typically delivers orders within 5-7 business days at no additional cost to our valued customers.
• Expedited Shipping: For those seeking expedited delivery, we offer shipping options with delivery times ranging from 3-5 business days for a nominal fee of $6.99 USD.

Order Tracking: Upon processing and shipment of your order, you will receive a confirmation email containing tracking information. This enables you to monitor the status of your shipment and accurately estimate its arrival time.

Peak Season Considerations: During peak seasons or periods of heightened demand, such as holidays, minor delays in shipping times may occur. We appreciate your patience, and rest assured, we are diligently working to ensure timely deliveries.

Shipping Restrictions: While we make every effort to accommodate all customers, please note that we are unable to deliver to certain locations, including US military bases. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy: Transparency and straightforwardness are core values for us. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price displayed at checkout is the final amount you'll pay.

Customer Support: Your satisfaction is our utmost priority. Should you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is readily available to assist you promptly. Do not hesitate to reach out to us, and we will promptly address any concerns or inquiries you may have.

Thank you for choosing Rankara. We are dedicated to providing dependable, high-quality sneakers and exceptional service every step of the way.

At Rankara, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward returns and refunds policy designed to accommodate your needs. Here's how it works:

Initiating a Return: To begin the return process, please ensure that the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.

Refund Procedure: Upon receiving and inspecting the returned item, refunds will be promptly issued to the original payment method. Please allow 5-7 business days for the refund to be processed. Providing visual evidence such as photos or videos showcasing any defects or damages can expedite the processing.

Steps to Start a Return: Contact our customer service team at support@rankara.shop to initiate the return process. Please provide the reason for the return along with your order number. Await instructions on the return shipment address. Once we receive and verify your return (typically within 72 hours), you'll receive a confirmation email. Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 working days for processing.

Coverage Scenarios:

• Customer Remorse: If the return is due to customer remorse, return shipping costs are the customer's responsibility. A refund will be issued for the item cost minus the original shipping fee.
• Faulty Product: In the event of a faulty product, please provide clear images of the defect to support@rankara.shop. We'll coordinate a return label, and upon inspection, a full refund will be issued.
• Package Damaged: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We'll collaborate with the shipping carrier to resolve the matter, offering a replacement or refund accordingly.
• Wrong Size: If you receive the wrong size, please email us at support@rankara.shop for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct size or issue a refund.
• Wrong Product: In case the wrong sneaker are sent to you, please provide a clear image of the wrong product to support@rankara.shop. We will check and refund the full corresponding amount.
• Product Does Not Arrive: Please contact us immediately if your product is past the expected delivery date and you have not received any notification from us about late delivery. We will resolve and fix your situation immediately and refund your entire amount.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@rankara.shop. You can cancel your order without any costs.

Thank you for choosing Rankara. Your satisfaction is our priority, and we look forward to providing you with exceptional service!